E-commerce integration that keeps stock, orders and finance in step
Online sales flow into the ERP as clean orders, stock levels flow back to the store, and finance can reconcile channels and fees.
The problem
Orders are downloaded as spreadsheets and typed into the ERP. Stock online drifts from the warehouse, causing oversells, and marketplace payouts are hard to match to sales.
Our approach
We treat the store as one more channel in the order-to-cash process. Products, availability and prices flow out; orders, customers and payments flow in; shipments and returns close the loop.
The solution
- Product, price and availability sync
- Automated order import and sales order creation
- Shipment, tracking and return handling
- Tax mapping and marketplace fee reconciliation
- Monitoring dashboard with an error queue
Technology involved
Business benefits
- Faster order processing
- Fewer oversells and cancellations
- Clean channel-level financials
- Room to add new channels